RETURNS & EXCHANGES
All sales are final and no refunds or exchanges can be made.
Please note above: While we do our best to ensure protection of our cupcake jars, we are no longer responsible for the package once it is out of our hands. Sweet Sisters is not responsible for any damage to packages, breakage, melting, lost packages, wrong delivery address, late delivery, etc.
Please contact your USPS using your delivery confirmation number to ask any questions or concerns regarding the status of your package.
Sweet Sisters is especially busy during the Holiday Season. It is never too early to place your order and encouraged to do so several weeks prior to event date to guarantee availability.
We ship via USPS Priority Mail Monday thru Saturday (1-3 day shipping) Please note: in rare cases it can take up to 4 days to be delivered so please allow enough time. Delivery confirmation will be emailed to you upon shipping. You will be able to track all the details of your package en route. Express Mail (overnight delivery) is also available, please contact us for rates and details.
If you are shipping to another recipient and would like a note to be included, please request a complimentary note to be included with your order at checkout.
All orders must be placed, finalized and paid in full 5 days prior to date of shipment. Once the order has been processed no refunds or exchanges can be made. If you need to do a rush order please contact us and we will work out the details.